Refund policy

Warranty overview

Lordelle offers a rock-solid 70-day 100% money-back guarantee and a limited lifetime warranty against defects. We stand behind our products and our customers, always. Like you, we strive for greatness every day, in our products and our service. If the quality of one of our items does not meet your expectations, we will provide a refund or exchange.

Although we are confident in the care and craftsmanship that goes into each Lordelle product, we understand sometimes the unexpected can occur. If one of our items does not meet the caliber it should, please connect with us at hello@lordelle.com.

Please include:

Your full name
Order number
A description of the issue
An image that clearly shows the faulty item

We can only provide guarantees for items purchased directly from Lordelle.