A: Lordelle offers a Limited Lifetime Warranty guarantee for our cutlery against manufacturing defects in material and construction and to perform as advertised when properly used and maintained. The Limited Lifetime Warranty is non-transferable and does not extend to normal signs of wear, rust, damage or breakage due to improper use (dropping, cutting hard surfaces, prying, etc), improper maintenance, accidents or loss or theft.

If you ever have any issues with your Lordelle products, simply send us a message with your order ID number and any images of your concern and we would be pleased to assist you.

A: Lordelle offers an industry record-length 70-day full-money-back guarantee (including shipping) and a limited lifetime warranty. 

If you ever have any issues with your Lordelle products, simply send us a message to hello@lordelle.com with your order ID number and any images of your concern and we would be pleased to assist you.

A: You will receive an email confirming your order shortly after you have placed it. This email will contain an order ID number. You can use this order ID number as a reference with our Customer Service team should you need assistance. Once your order is shipped, you will receive an additional email with shipment notifications and tracking information.

A: You can make modifications to your order until it has been shipped. If you are still waiting to receive a shipping confirmation email or notification, please promptly contact our Customer Service team at hello@lordelle.com, providing your order ID number. We are here to assist you.

A: You will receive an email confirming your order shortly after you’ve placed it. Once the order has shipped, you will receive an additional email with shipment notification and tracking information.

A: Shipping fees vary depending on your location. Input your ZIP code for the most accurate shipping quote. We ship orders out as soon as possible. Orders placed will be processed the same business day that your payment is verified. We offer free, two-day ground shipping on all orders within the Contiguous 48 U.S. States.

A: You will receive an email confirming your order shortly after you have placed it. This email will contain an order ID number. You can use this order ID number as a reference with our concierge team should you need assistance. Once your order is shipped, you will receive an additional email with shipment notifications and tracking information.

A: Your order can be modified up until it has shipped. If you have not yet received a shipping confirmation email or notification, please contact our Customer Service team right away at hello@lordelle.com with your order ID number. We would be pleased to assist you.

A: We offer free, two-day ground shipping on all orders within the Contiguous 48 U.S. States. We ship orders out as soon as possible. Orders placed will be processed the same business day that your payment is verified.

We offer free, two-day ground shipping on all orders within the Contiguous 48 U.S. States. Please note that certain regions such as P.R., Alaska, Hawaii, P.O. Boxes, APO boxes and rural areas are subject to standard shipping timelines. We strive to provide fast and free shipping.

A: Unfortunately we do not offer international shipping. We only ship to locations within the United States from Lordelle.com.

Please note that certain regions such as P.R., Alaska, Hawaii, P.O. Boxes, APO boxes and rural areas are subject to standard shipping timelines. We strive to provide fast and free shipping.

A: We’re a member of the “Verified By Visa” and “Secure by MasterCard” programs, providing additional security when using your payment cards online. We use industry-standard encryption systems for sensitive information, such as your name, address and other critically sensitive information, like your credit/debit card details. Information passed between your computer and our website cannot be read in the event of someone intercepting it.

A: Lordelle offers an industry record-length 70-day full-money-back guarantee (including shipping) and a limited lifetime warranty. 

In the unlikely event that you are not satisfied with your purchase, please reach out to us at hello@lordelle.com, with your order ID number. We are here to assist you.

A: Lordelle offers a Limited Lifetime Warranty guarantee for our cutlery against manufacturing defects in material and construction and to perform as advertised when properly used and maintained. The Limited Lifetime Warranty is non-transferable and does not extend to normal signs of wear, rust, damage or breakage due to improper use (dropping, cutting hard surfaces, prying, etc), improper maintenance, accidents or loss or theft.

A: Lordelle is pleased to offer a 70-day full money-back guarantee — one of the strongest guarantees in the industry. Lordelle maintains a limited lifetime warranty guarantee for our cutlery and culinary tools against manufacturing defects in material and craftsmanship and to perform as advertised when properly used and maintained. This warranty is non-transferable and does not extend to normal signs of wear or damage due to improper use, improper maintenance, accidents, or loss or theft, as is the case with virtually all consumer products.

Examples of improper use, damage or conditions that may void our limited warranty include, but are not limited to, the following;

Bent/Broken Knife Tip: Knives that are dropped resulting in a damaged knife tip or knife blade (broken, bent, chipped, snapped).

Broken/Chipped/Snapped Blade: Knives that are used for purposes otherwise stated, or advised against, such as cutting bone, frozen foods, hard-shelled foods (shellfish, coconut, etc), prying, twisting or bending, and cutting on hard surfaces such as marble, glass, ceramic, or granite.

Dull Knives:  Knives that are not used or maintained properly in order to retain their edge. Proper and regular use of a honing rod and periodic sharpening with a whetstone are strongly advised to maintain the edge of your knife blade to the factory standard. Knives that are neglected or improperly used, such as cutting bone, frozen foods, hard-shelled foods (shellfish, coconut, etc), prying, twisting or bending, and cutting on hard surfaces such as marble, glass, ceramic, or granite will likely render your blade unusable.

Rust/Discoloration: Knives or other culinary tools (including cookware) that are crafted of high-carbon steel that are not maintained properly and are left in standing water, soaked in water, exposed to high-acidic foods or other harsh chemicals for long periods of time, not dried immediately after washing, or stored in wet/damp locations will cause steel oxidation.

This limited lifetime warranty extends to purchases completed through our website, www.lordelle.com and Amazon, for which we consider your order ID number proof of purchase. Please retain your order confirmation receipts.

Should you ever need to make a claim or have questions about this criteria please contact us at any time. We’re always here for our customers and are happy to answer any questions you may have.

A: Lordelle offers a Limited Lifetime Warranty guarantee for our cutlery against manufacturing defects in material and construction and to perform as advertised when properly used and maintained. The Limited Lifetime Warranty is non-transferable and does not extend to normal signs of wear, rust, damage or breakage due to improper use (dropping, cutting hard surfaces, prying, etc), improper maintenance, accidents or loss or theft.

A: Cleaning your knives is key to keeping them in optimal condition for a long time. The process is quite simple. It’s best to hand-wash your knives with warm water using a mild soap and a non-abrasive sponge. Immediately after washing, thoroughly dry the blade and handle with an absorbent towel. Ensure the knife is completely dry before returning to the storage block in order to protect the blade edge and keep them sharper, for longer. Never leave your knife sitting in standing water. Knives that are left wet will be more prone to rusting.

A: It is not advised to put Lordelle knives in the dishwasher. Heavy jet streams, flying debris and harsh chemicals can cause damage. To preserve the life and sharpness of your knife, we advise to hand wash with a gentle soap and dry immediately after use.

A: Depending on the frequency of use, your knives may need regular honing and sharpening. We recommend an easy-to-use knife sharpener, and / or a yearly professional sharpening. We also recommend honing your knife after 5 times of repeated heavy use, or as soon as you find yourself struggling to cut through ingredients.

A: We source and manufacture quality materials from around the world, including but not limited to the U.S., Germany & China. We strive to ensure all of our manufacturing partners are ethically compliant with worker’s rights, conditions and eco-sustainability. All of our partners must align with our values.

A: Absolutely! A Lordelle gift card makes for a very tasteful gift. Our gift cards are virtual, which allows you to email them directly to the recipient for immediate use, or you can download and include them in a physical gift. If you require any assistance with purchasing gift cards or have any questions, please don't hesitate to reach out to us at hello@lordelle.com

A: Gift cards can be redeemed in your cart. At checkout, you will be presented with an option to enter a discount code or gift card. Simply copy and paste the gift card number you received into this box and click “apply”. The total value of the gift card will be applied to your order. Any remaining balance can be paid for via our various payment methods.

A: Accepted payment methods include Visa, Mastercard, American Express, Shop Pay, Apply Pay and Paypal. If there is a payment service we don’t currently offer, please let us know.

A: You may incur country-specific duties and tariffs imposed by your government for imported items. We have no control over these charges. If taxes and duties are applied by officials, you are responsible for the fees. We are legally obligated by Border Agencies to show the original value of any ordered item(s).

A: Applicable discount or promo codes can be added to your cart in the check-out process. You will see a designated box to enter and apply any active discount codes in your order. Discount and promo codes are applied to your order subtotal, before tax and delivery.